Non-Delivery Claim — Complete Guide for Indian Exporters

A Non-Delivery Claim may arise when insured cargo does not reach the agreed destination or cannot be accounted for during an insured transit. For Indian exporters, non-delivery can involve missing containers, cargo not received by the consignee, cargo lost during transportation or other circumstances where the insured goods cannot be delivered. Whether a non-delivery loss is covered depends on the marine cargo insurance policy, applicable Institute Cargo Clauses or other selected coverage, policy conditions, exclusions and the circumstances surrounding the loss. When cargo is not received, the exporter should promptly notify the relevant insurer or claims contact and begin collecting evidence about the shipment and its movement.

Important documents can include the marine insurance policy or certificate, commercial invoice, packing list, Bill of Lading or other transport document, delivery records, shipping instructions, tracking information, correspondence with the shipping line, carrier, freight forwarder or consignee, and any shortage or non-delivery documentation. The insurer may require further investigation, carrier correspondence, proof of loss or other evidence before assessing the claim. Exporters should preserve all available records and avoid making assumptions about the cause of non-delivery until the circumstances have been properly investigated. Where appropriate, a surveyor or claims representative may be involved depending on the nature of the loss and insurer's procedures.

Cargo Cover Advisory helps Indian exporters, importers, manufacturers, freight forwarders and logistics businesses understand marine insurance claim requirements relating to non-delivery, missing cargo, shortage and transit losses, subject to the applicable policy terms and insurer procedures. Whether shipments move through Mundra, Kandla, JNPT (Nhava Sheva), Mumbai, Chennai, Visakhapatnam, Kolkata, Cochin or other Indian ports to destinations across the UAE, GCC, Vietnam, Indonesia, Malaysia, Singapore, Bangladesh, Sri Lanka, Europe, Africa and other international markets, timely notification, proper documentation and evidence of the loss are important parts of the marine cargo claim process..